NOVA provides a broad range of operations and maintenance (O&M) services to sustain and enhance our customers’ mission-critical IT networks and systems. Our professionals deliver technical support to integrate, modernize, automate, and standardize our customers’ communications network operating environments. This includes support for customer-managed database management systems (DBMS), operating systems, and software applications.
- Corporate Status: Tribally-owned
- Certification: ISO 9001:2015, ISO IEC 20000-1:2011, ISO/IEC 27001:2013, CMMI-DEV Level 3
- DUNS Number: 171606788
- CAGE Code: 36ET2
- NAICS Codes: 517110, 517210, 541511, 541512, 541513, 541519, 541712, 561110, 561210
We are a Navajo Nation-owned firm that specializes in providing federal agencies with quality-driven professional information technology services. Our client-focused approach supports our federal customers in streamlining business process, increasing network availability, and reducing costs associated with operating data centers and similar facilities.
WE SPECIALIZE IN:
Network Operations Summary
Network Operations Capabilities
- Active Directory Administration
- Network Monitoring
- Database Administration
- Service Desk/Desktop Support Services
- Systems, Network, and Communication Engineering
- Windows, UNIX/Linux, z/OS, and z/VM Systems Administration
Network Operations Past Performance
DISANet Operations Support
NOVA’s largest prime contract to date involved managing DISANet, the Defense Information Systems Agency’s (DISA) global IT enterprise network. We ensured continuity of DISA’s full complement of IT services, which supported 12,000+ users at 52 CONUS and OCONUS locations. In performance of this mission, our team delivered tiers I-III service desk and network monitoring; server O&M; cyber security and IA; engineering; telephone and VOIP; and VTC services on a 24/7/365 basis. We supported over 550 physical and virtual servers on three classification levels and used approximately nine principle tool suites to monitor its worldwide operation.
Information Assurance/ Cyber Security Summary
We work closely with our federal customers to enhance the security posture of their mission-critical networks. We achieve a dynamic, risk-based assurance posture that ensures security and continuity of the internal IT enterprise infrastructure and services against an evolving spectrum of threats.
Information Assurance/ Cyber Security Capabilities
- Command Cyber Readiness Inspection (CCRI) support
- Cyber Forensics Analysis
- Information Assurance (IA) Incident Support
- Network Security Policy Planning/Scanning
- Penetration Testing
- Public Key Infrastructure/Enabled (PKI/E) Operations Support
Information Assurance/ Cyber Security Past Performance
DISA Cyber/Information Assurance Support Services
In support of DISA, NOVA provides technical expertise to develop, implement, and maintain a comprehensive security strategy to uphold DISA’s security posture. Our personnel provide real-time support to monitor, investigate, and mitigate issues for unapproved or illicit activities on DISA enterprise networks. NOVA also delivers investigative support and security domain spillage incident management, including mitigation and cleanup activities
Business Process Improvement Summary
NOVA specializes in delivering business process improvement services that streamline our customers’ operational efficiencies. Since 2008, NOVA has employed Information Technology Infrastructure Library (ITIL) Best Practices throughout our IT service programs. Our employees possess ITIL v3 Foundations and ITIL Expert certifications. Our BPI professionals employ these Best Practices to eliminate redundancies, automate processes, and improve productivity.
- Policy Development and Governance
- TTP/SOP Generation and Implementation
- Process Development
- Service Transition and Change and Configuration Management
- Incident/Problem Management
- Knowledge Management
Business Process Improvement Past Performance
Configuration Management Support Services
In support of Defense Information Systems Agency (DISA) Implementation and Sustainment Center (ISC), NOVA developed an enterprise-wide Information Technology Service Management (ITSM) framework based on ITIL Best Practices.
NOVA was instrumental in establishing standardized processes for service asset and configuration management (SACM) and change management. Our key implementations, such as policies and governance, standardized SACM and change processes, and standard operating procedures (SOP), provided DISA with ITSM-driven standardization and efficiency.
Software Development and Engineering Summary
NOVA specializes in delivering customer-centric software and application development solutions that maximize agility and efficiency. Our commitment to quality development processes is evidenced by our CMMI ML 3 assessment. Employing these processes, our developers and engineers design and implement software solutions to sustain and enhance new and legacy applications.
Software Development and Engineering Capabilities
- Software Development
- Application Development
- Software Engineering
Software Development and Engineering Past Performance
DISA Configuration Management Support Services
In support of DISA, NOVA delivers senior software engineering to the DISA Customer Management Division (CMD). NOVA engineers perform a range of engineering to deliver customized, scalable solutions. Our team designs new business software solutions, performs software analysis for technical refresh initiatives; and supports software review boards. In addition, NOVA maintains the IT asset management database, provides technical consulting and recommendations on software and architecture solutions, and develops evaluation specifications for software products.
- Tribally owned 8(a) organization providing all the maturity of a large business, with efficiency through shared services, allowing for low overhead and general and administrative (G&A) costs
- Small and Small Disadvantaged Business credit received through subcontracting work to NOVA (FAR Subpart 19.7)
- Indian Incentive Program (IIP)– 5% rebate to prime contractors (DFARS Clause 252.226-700)
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What They Say About NOVA
"I appreciate the hard work you guys do, and it doesn't go unnoticed. Thanks again; your effort goes a long way in all that we do. Some of the accomplishments will pave the way for future team policies, while others are examples of excellence."
"During the April - June 2018 timeframe, NOVA Corporation personnel provided exceptional support to the [customer implementation]. They worked long hours to accomplish the [tasks] to meet the deadline. Their work ethic and professionalism has contributed to the successful implementation of the [project]."
"I cannot overstate the value of the work the NOVA Corporation personnel have performed. The NOVA Corporation team has a can-do attitude and gets tasks accomplished. I want to ensure you know the wonderful job the company does in supporting our mission."