DDC IT SERVICES
Since 2014, DDC IT Services has been committed to driving our clients’ missions by delivering innovative solutions with exceptional customer service. Through our collaborative approaches and leading-edge design patterns, we solve our clients’ enterprise technology management challenges by leveraging our highly skilled team, trusted partners, and commitment to advance the Diné legacy of innovation. DDC IT Services is a Tribally owned, SBA 8(a) certified, Small Disadvantaged Business (SDB) and subsidiary of Diné Development Corporation.
Areas of Expertise
In an increasingly digital world, maturing clients’ data management methodology means much more than ensuring the quality and accuracy of organizational data. DDC IT Services offers a robust enterprise data management practice that engages digital transformation to deliver valuable strategy and insights that drive organizational agility and efficiency. Our team of SMEs provide the development, implementation, and sustainment of data governance frameworks and delivery of data management services that result in enhanced decision-making, streamlined automation, and quality-driven standardization.
- Data Governance/Data Stewardship Program Implementation
- Metadata Model Development and Implementation
- Master and Reference Data Program Development and Sustainment
- Data Discovery
- Data Acquisition and Collaboration
- Data Pipeline Architecture and Implementation
U.S. Air Force Logistics Information Technology and Data Management (LODM) Functions Support
Under this IDIQ contract, DDC IT Services supports the U.S. Air Force A4 Enterprise, consisting of Logistics, Security Forces, and Civil Engineering, across all Major Commands (MAJCOMs). We advance the USAF A4/10 AFMC A4NE Enterprise Integration Branch (EIB) directive to promote standardization through data management (DM) across the Logistics enterprise. Our team supports more than 175 USAF systems in delivering system engineering and IT services to establish, execute, and sustain integrated DM; deliver data analytics tools and services; and support legacy IT capability initiatives with emerging IT architecture and DM technologies. Our team’s performance with the EIB community resulted in “Exceptional” CPARS ratings in 2021. Our achievements have directly contributed to the transformation of the enterprise as a data-driven organization which has enhanced operational agility and secured global warfighter resources.
Organizational data strategies are achieved through comprehensive analysis, design, planning, and implementation of enterprise analysis that is seamlessly aligned with digital transformation strategies and technological growth. DDC IT Services crafts EA solutions that merge people, data, and technology to meet organizational needs and accelerate mission success. Our SMEs are well versed in navigating complex IT structures to implement sustainable solutions that amplify organizational modernization.
- Digital Transformation Innovation
- Reference Architecture Creation and Sustainment
- DoD Architecture Framework (DoDAF) Artifact and Model Lifecycle Management
- Impact Analysis and Capability Modeling
- Data Architecture Development
- Architecture Program Design and Support
U.S. Air Force Logistics Information Technology and Data Management (LODM) Functions Support
Under this IDIQ contract, DDC IT Services supports the U.S. Air Force A4 Enterprise, consisting of Logistics, Security Forces, and Civil Engineering, across all Major Commands (MAJCOMs). We advance the USAF A4/10 AFMC A4NE Enterprise Integration Branch (EIB) directive to promote standardization through enterprise architecture (EA) across the Logistics enterprise. Our team supports more than 175 USAF systems in delivering system engineering and IT services to establish, execute, and sustain integrated EA; deliver data analytics tools and services; and support legacy IT capability initiatives with emerging IT architecture and data management technologies. Our SMEs support the analysis, development, management, and sustainment of EA compliance. This effort includes the development of Logistics EA standards and consult and maintenance of the Logistics Reference Architecture. Our team’s performance with the EIB community resulted in “Exceptional” CPARS ratings in 2021. Our achievements have directly contributed to the transformation of the enterprise as a data-driven organization which has enhanced operational agility and secured global warfighter resources.
Organizations depend on the efficiency of their IT systems to meet mission-critical needs. DDC IT Services delivers system administration services that ensure reliable operations, promote efficient use of systems, and minimize downtime. Our engineering team is composed of ITIL v3 Experts that employ best practices to deliver highly optimized system performance. We support a wide range of systems on both Microsoft Windows and IBM Mainframes including z/OS, z/VM, zLINUX, Linux/Unix, and Solaris.
- Mainframe Hardware and OS System Administration
- System Development and Integration
- RDBMS Application Administration
- Oracle ERP Database Administration
- Mainframe Performance Monitoring and Reporting
- Backup and Restore Hardware/Software Administration
DISA Mainframe Line of Business (MLOB) East and West
DDC IT Services supports the DISA Operations Center Services Directorate MLOB in providing centralized mainframe information system processing services to a diverse group of DoD agencies. Our team delivers technical, application, and operational support for both East and West sites to install, maintain, secure, operate, optimize, and monitor operating systems (OS) in support of DISA Mission Partners worldwide. We perform system, network, security, programming, administration, configuration, storage, and software engineering of IBM z/OS, z/VM, zLinux, LinuxONE, and Unisys OS. We ensure the maintenance of these mission-critical applications on a 24/7/365 basis. The DISA client noted the following on our 2021 CPARS report: “The personnel that DDC ITS provided to manage the contract have been of very high caliber with experience on average well past that of what is required. Their dedication to supporting the mission is evident in the quality of work and high level of output.”
As healthcare continues to rise as a top priority of the federal government, the need for quality, streamlined, secure data is vital to ensuring our nation’s future. DDC IT Services delivers health IT solutions designed to address the challenges of healthcare organizations while embracing the opportunities of digital transformation. We offer a suite of IT services that enhance existing infrastructures and engage new business models that transform healthcare delivery.
- Application Support and Managed Services
- Health Information Exchange Implementation
- Health Information Service Provider Implementation and Accreditation
- Application Training and Coordination
- Health IT System Administration and Support
Indian Health Service (IHS) Resource and Patient Management System (RPMS) Software Quality Assurance and Product Support Services
As a vital healthcare tool, RPMS serves as IHS’ primary health IT system. DDC IT Services supports 107 RPMS and associated applications implemented across 500+ Tribal facilities that deliver healthcare services to 1.5 million Tribal members nationwide. Our team provides IT services in support of the RPMS, including software quality assurance and control; software testing and installation; training coordination; user support; documentation remediation; and release management. We continually assess the software lifecycle programs and implement process improvements, which has resulted in enhanced efficiencies realized across the enterprise. Our support delivers increased value in support of IHS’ health information management, clinical care, and clinical quality measurement needs.
As a critical component of cyber security, risk management ensures that client data is effectively secure, compliant, and controlled. Our cyber team specializes in the RMF framework by integrating security, privacy, and cyber supply chain risk management activities into system development life cycles. We ensure that client information remains confidential and accessible by testing, implementing, and maintaining the software and hardware used to protect information. We develop and implement technical solutions to mitigate vulnerabilities and preserve system integrity.
- Risk Management Framework (RMF) Implementation and Support
- Security Technical Implementation Guide (STIG) Compliance
- Risk and Vulnerability Assessments
- Network Security Evaluation and Audit Penetration Testing
- Security Evaluation and Advisory Services
U.S. Air Force Acquisition Execution Subject Matter Expert (SME) Support
Under this IDIQ, DDC IT Services supported the U.S. Air Force Life Cycle Management Center (AFLCMC) Business Enterprise Systems Directorate (BES) in providing cyber security and RMF expertise for BES systems across critical functional areas. Our cyber and RMF SMEs delivered strategic consulting and expertise concerning cybersecurity controls, ensured RMF compliance, and implemented DISA STIGs and SRGs applicable to system IA-enabled components. We provided policy application and RMF guidance to ensure that IT systems were compliant with USAF standards. Throughout multiple task orders, we delivered enhanced program efficiencies, which was recognized by our USAF client. On our CPARS reports, the client stated that our team “provided the USAF with very good technical and risk and cybersecurity SME support and conducted RMF strategies, execution plans, and artifacts effectively, keeping programs on track and creating schedule efficiencies. SMEs were consistently knowledgeable about all security controls and policy implementation and were repeatedly able to save schedule/resources. The team works seamlessly to provide very good support to our AFRIMS user base. They continue to be customer-oriented and focused on the USAF mission.”
DDC IT Services provides comprehensive, dedicated end user support to ensure maximized continuity of operations of our clients’ mission-critical IT infrastructure. Our team maintains, sustains, and enhances servers, systems, applications, databases, networks, hardware, and software by leveraging proven methodologies to continually enhance operations. We implement ITIL strategies including Service Design, Service Transition, and Service Operation to enable operational efficiency.
- Tier 1-3 Help Desk Support
- End-to-end Infrastructure Support
- Enterprise Operations
- VOIP Support
- Key Management Server and Device Management
U.S. Air Force Client System Technician Services
DDC IT Services delivers end user services in support of the U.S. Air Force Life Cycle Management Center (AFLCMC) 88th Communications Squadron (88 CS) and other serviced organizations within the Wright- Patterson Air Force Base (WPAFB) area. Our highly skilled team maintains, sustains, and enhances Air Force servers, systems, applications, databases, networks, hardware, and software. We perform hands-on and remote work on end-user and shared devices, firmware, software, and local and network logical objects/structures on WPAFB networks. We work closely with end users and customer organizations across the AFLCMC to implement operational improvements. Since contract start, our team has performed exceptionally in eliminating the ticket backlog, decreasing response times, and improving customer satisfaction.
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Jeff Abney joined DDC IT Services in 2016. As President, Jeff leads the company in directing business development, financial, and operational initiatives. Jeff continues to build the company as it matures and transitions from the 8(a) Business Development Program to the full and open competitive landscape. Prior to becoming President, Jeff served as the U.S. Air Force Portfolio Director, in which he oversaw U.S. Air Force programs. Jeff possesses more than 15 years of IT management experience in the federal IT sector. He earned his Bachelor of Science in Management Information Systems from Wright State University. Jeff is also a veteran of the United States Air Force, wherein he spent four years in an overseas tour in Berlin, Germany.